FAQ
Account Setup, Ordering and Shipping
How do I create an Able Label account?
Click on MY ACCOUNT LOGIN on the upper right corner and choose Create An Account to set up an account.What types of payment does Able Label accept?
We accept all major credit cards, prepaid orders with cashier’s checks, money orders, or ACH, and purchase orders for customers with an established Net 30 Terms account. Please contact us for an application.Can I change my credit card information online?
If you have a saved card, please remove the card, and enter a new one.Do I need to pay sales tax?
We charge sales tax based on state laws and economic nexus. If you are a reseller or an exempt organization, please contact us to set up your tax-exempt status. The website will automatically charge sales tax if we collect for the state you are shipping to.What is the Able Label return policy?
If any flaw or defect is found within 30 days of delivery, we will credit the value or replace the item at our expense. For stock items that are ordered in error, a 20% restocking fee will be deducted from any credit. Returned items must be in the original packaging and original condition. Please contact us for a return authorization prior to any return. Custom items that are ordered in error are not returnable unless it is Able Label’s error.Does Able Label have a minimum order?
There is no minimum order amount for your orders. Please refer to individual product for minimum order quantity.How much does shipping cost?
Estimated shipping costs can be previewed in your shopping cart. The total will be calculated based on the product(s), quantity you are ordering, destination and delivery service. Actual cost will be determined when shipped and will not exceed the estimate unless the order is changed.Can I ship with my UPS or FedEx account, or Will Call?
Yes. You can select Bill My Shipping Account in Shipping Method. Enter your UPS or FedEx account number and select the shipping service from the Shipper Priority drop down menu.For Will Call option, please select Bill My Shipping Account in Shipping Method. Enter 0 in My Shipping Account to indicate Will Call option and select WILL CALL in the Shipper Priority drop down menu.